Have you ever wondered how these banks function... they are like jerry maquire!!! All they scream about is "GIVE ME THE DAMN MONEY" These suckers basically live because of us and they dare to kill some of us.
First they call every one during office hours all the time begging them to take loans, credit cards, insurance policies and what not. Then they link all our account with auto debits.. and they rip us with different blind charges in one with the other. When you ask them a question they say.. "sorry our insurance is separate from banking" .. like hell they are!!
I have had quite a nightmare with ICICI. I held savings accounts, credit card & insurance policy for my mom & sisters with ICICI. When they gave me the insurance policy they said i could back off anytime i wanted and they fixed an auto-debit to my credit card. I paid for more than a year and realized i couldn't use that stupid policy unless my mom was admitted in the hospital and only for a normal flu.. dental was not covered, serious diseases like cancer was not covered... god know wat else they covered!! but when i wanted to end the policy they said i had to pay for the rest of the tenure to close it like a preclosure.. since when did insurance become a loan??
It was not just the insurance policy that they auto-debited from my credit card, but they auto debited my savings account for my credit card. At one point they auto-debited everything i put into my savings account for my credit card.
So i started calling the customer support on ISD. Everytime i call them they put me on hold atleast for 10 mins and every single time it was a different agent with whom i had to give the entire fucking history. That took another 15 mins. As smart as they are, they would put me back on hold to discuss this with some lame manager who would get back to me later that never existed.
I write emails over emails with my questions and all i get is a reminder of my payment dues but no answers. Thatz when i decided i would not make my payments until they answer my questions and that i would let them do some work at least trying to trace me. It took them 2 years and some cheap techniques to track my contacts. In the mean time i got emails from gmail accounts from guyz i never knew saying i call them at some number.. some emails were as weird as.. "hey kanya...remember me?? call me at XXXXXXXXX" when i ask them who they are they don't reply with an answer but insist on me calling them. One such guy told me finally that he was from icici collections department. I asked him why he did not introduce himself formally he says RBI has approved this way of trying to get in touch with customers.. yeah right.
Finally after two years, today some guy called me and asked me if i was willing for a settlement. I told him i will not pay untill the bank answers my questions and he refused to give me his name and when i stressed on knowing him name he hung up on me. i tried calling back to the number and the number was invalid???
Who is to say these so called collection departments are legitimate. what if someone claims to be collections department, threaten us to pay and it turns out to be a online scam??
Guyz.. beware of such scandals. First the bankers and now they created an organization like CIBIL to threaten us with, they sell our information to CIBIL without our concent & even worse you have to pay CIBIL to get your own fucking credit report that has been tampered. Inspite of doing all this, they also have a collections department that threatens you with legal action & they even threaten you to affect your career and credit history.
I told him to go ahead & file a legal suit & i am more than glad to take my case to the court & show the proof of my conversations with the bank & pay the outstanding in the court. I would demand a clearance certificate immediately & my credit report cleaned up. I would also go for a compensation from the bank for all the threats they made me.
DON'T BE SCARED OF THESE BANKERS. They feed on us if we are weak. Its a shame that some people get away with scandals works millions & small customers are threatened & forced to kill themselves & their family!!!